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Why I Wrote this Book and Why you Should Read It

I developed a comprehensive training program for dental front desk for a DSO in New York. It was a powerful learning experience for me, having never developed training programs for this specific niche before. It was also very successful. I liked it so much I decided to specialize in DSO training. In fact, I will have a website (dsotraining.com) devoted to this very topic in the near future. This book is a distillation of the best practices for dental front desk learned through that comprehensive experience. I feel these best practices are so strong and so universal that reading this book will be well worth the small amount of effort required to read it for anyone who works in dental or with dental practices.

What This Book is About

This book is the first in a two-part series. In this book we?ll discuss the skills needed for a dental PSR (front desk representative). This material serves as an excellent introduction for new PSRs, to get them familiar with the topics, skills, and duties expected of them in their job.

Some of the things in this training might not be applicable to your particular training needs but most of it will be. I have purposely remained vague with certain concepts such as the dental management software (DMS) used. Insurance rules also for your state or country might be slightly different than what?s outlined here. But the basic skills will apply to all dental PSRs.

If new PSRs learn – and consistently work to master – the skills outlined in this book they will become effective and powerful PSRs.

This book is unique on two levels. First, there just aren?t books about dental front desk. I searched on Amazon and wasn?t able to find anything. Google also didn?t net any books on the subject. The only material I was able to find online were some articles on specific dental front desk topics, many of which I?ll reference and link to in this book.

This book is also unique because of its strong emphasis on communication and feedback channels which even the articles on Google didn?t emphasize with as much importance as I think the subject deserves.

Who This Book is For

This book is written primarily for four audiences: existing and new dental front desk staff, also known as PSRs (patient service representatives), designers of dental front desk training, and DSO (dental service organization) management.

To all you great PSRs out there who day after day spend your time making patients feel comfortable and getting them ready for often arduous and frightening dental experiences will find the material in this book familiar but will hopefully pick up some new tips and best practices you may not have known before.

For you new PSRs who want to know how to best perform on the job and do the job most effectively, but haven?t been fully trained yet (or ever) – this book will lay the groundwork for how to be successful in your job.

This book lays out everything needed to succeed wildly in the dental PSR job and other designers will learn a great deal from this book regarding what?s needed for an effective training program.

Finally, the material in this book can be adopted and adapted to fit the particular needs of your dental organization. And so DSO management will also find the material in this book valuable as they seek to maximize the effectiveness of their front desk work force.

Free on 26th - 30th Dec 19
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