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  1. Restoring a database problem, so some threads may be out of order. Fixing this now. If you spot one, PM @bookangel
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Hotmail problems - solved 20th September

Discussion in 'Site News' started by Bookangel, 18 Sep 2016.

  1. Bookangel

    Bookangel Administrator Staff Member

    We currently have a problem with emails not being delivered to hotmail.com. Hotmail appears to have blocked the URL because the newsletter is daily. It has also blocked hotmail users from signing up for the board as they can't receive the confirmation message.

    We went through this with yahoo in July and it was quickly resolved. Hotmail apparently has not noticed the server move.

    We are looking for ways to deal with this, so if anyone has any experience of getting hotmail to unblock addresses let us know.

    ETA: We have just confirmed we are also unable to reply to messages sent to us from hotmail.
     
    Last edited: 18 Sep 2016
  2. tirial

    tirial Member

    Reported it through Hotmail's issue form with a member's help (issue no: #1355539828), and sent a rude email to their support from ym hotmail account.
     
  3. Bookangel

    Bookangel Administrator Staff Member

    We got an email about the ticket this morning which just contained the IP address. I've tried an email, but it bounced again.
     
  4. tirial

    tirial Member

    Sorry not online for long but an update from MS.

    "Conditionally mitigated
    ***.***.***.***
    Our investigation has determined that the above IP(s) qualify for conditional mitigation. These IP(s) have been unblocked, but may be subject to low daily email limits until they have established a good reputation.

    Please note that mitigating this issue does not guarantee that your email will be delivered to a user’s inbox.

    Ongoing complaints from users will result in removal of the mitigation.

    Mitigation may take 24 - 48 hours to replicate completely throughout our system."

    Not sure if you have more details sent to you directly.
     
  5. Bookangel

    Bookangel Administrator Staff Member

    It appears to be fixed. We aren't getting any Hotmail bounce messages, and a rush of hotmail users have just signed up for the boards. Thanks @tirial & now go and get back to recovering!
     

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