Just for once I would like to not get screwed over for following the rules and trying to do the right thing. I went to the bank two weeks ago on the company's behalf because they have a new client, and spending and income patterns are going to change drastically (the idea that companies might get new long-term clients is baffling to banks...). They prefer advance notice of these things or there can be holdups. This time I got someone who admitted he was new and didn't know what he was doing. We did the notification work. A few hours later I get a call saying they are going to close the account. Despite the account still being open the next day, I arranged to go and speak to the bank to find out what was going on. Despite making an appointment I get another person who admits they don't understand the issue, refuses to discuss what is on file or what the situation actually is and has to keep leaving the room to make phonecalls or discuss it with her line manager who is familiar with the area but won't speak to me directly as the bank apparently feels an overwhelming need to play telephone/Chinese whispers. Then I get a letter in the post last week stating that I made a complaint. Which is the first I had known of this. Now apparently they've completed the complaint handling, but they haven't told me the results and I still don't know what I am supposed to have said in this complaint. As you might have guessed, we are going to be moving banks very shortly. (The new account is already open). It actually gets dafter than this, which is why I am up at 5:00am, banging my head on the desk.