Right now, UPS (Ok, so they're not small but...). I ordered something I needed fast by priority, with full delivery instructions. The shipper used UPS. UPS claimed they delivered it. What they actually did was dump it in a newsagents four miles away in the next town... This is driving distance. There's no public transport on that route. I am, for the PC among you, visually-impaired. (For the non-PC that's blind as a bat.) And UPS can't redeliver until Monday, when it is needed this morning and the collection point opens 5:30 to 9:00 *headdesk*. Seller gets one star. I get an hour and twenty journey each way. UPS: £6.00 shipping, the customer pays £20 in taxi fares.