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help my email broke

Discussion in 'Other Technological Wonders' started by Tina L, July 22, 2021 at 3:29 PM.

  1. Tina L

    Tina L Member

    Its not a ereader but i cant use my email. It used to work but now i get a blank screen and sometimes an error message, but it doesn't make any sense. I can't get to their help and they want me to email them and i can't get to my email.
     
  2. Mine all mine

    Mine all mine Active Member

    Last year they tried to push everyone to Chromium, which kinda defeats the point of a PRIVATE email. Could be that. What's your browser?
     
  3. tirial

    tirial IT fixer extraordinaire

    I don't know your browser, but in 2021 Tutanota started using polyfill.js. It is an unsupported library that hasn't been updated since 2016 and breaks Tutanota completely on some of my browsers.

    If you get an error message on the blank screen, check for whether it mentions it. It can take a while to come up.

    If that is the problem, I don't know a fix for this aside from using another email provider or changing your browser. Sorry.
     
  4. Tina L

    Tina L Member

    Whats a browser. I get the internet.
     
  5. Mine all mine

    Mine all mine Active Member

    A browser is what you use to view the internet through. What do you click to get a webpage up?
     
  6. Tina L

    Tina L Member

    I press a spinny globe that looks like BT.
     
  7. Mine all mine

    Mine all mine Active Member

    Yeah. I'm not gonna be able to help.
     
  8. CatInASuit

    CatInASuit Administrator Staff Member

    Is this trolling? o_O
     
  9. tirial

    tirial IT fixer extraordinaire

    Okay.

    Click on your 'BT logo'.
    Then look at the top of your screen.
    You should have a 'Help' Link at the top, normally at the end of the menu. (Click the hamburger if you're on Android and try the bottom of that menu by Settings and then Advanced.)
    Click that link.
    At the bottom of that menu you should have an "About ..." link that will say About Firefox, or About IE or something similar.
    Click it.
    A box should come up with a logo, a title (which is the name of your browser) and a number underneath it.
    That is your browser.

    Please let me know what it says.
     
  10. Tina L

    Tina L Member


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