Odin Ordinary: Service Insight Stories is an episodic series of short stories which will catch the imagination, tickle the funny bone and communicate many key principles of customer service. This is achieved by the unique format of story interwoven with insights related to the art of customer service. In doing so this first work seeks to be more than a book of paragraphs and headers which communicate these points in bland, if well meaning, pages.
Born of 10 years experience in customer service, many of them in management, these short-stories have been proven to encourage and rekindle the desire to serve in even the most jaded service employees.
